Our Commitment to Customer Service

At GB Access, we are firmly committed to ‘Delivering Service Excellence’ and we believe that every member of our team has a crucial part to play in delivering exceptional customer service.

As part of our efforts to ingrain a ‘Customer First’ culture throughout the company, we have a dedicated Customer Experience Team. Our ultimate objective is to ensure that each time you deal with GB Access; you receive an outstanding customer experience.

We continuously invest in customer experience training to deliver optimum levels of customer service. Our ongoing initiatives include:

  • Mystery shopping
  • Quality monitoring
  • Employee recognition initiatives
  • One-to-one customer service coaching
  • Customer satisfaction surveys
  • And more

These initiatives have resulted in 97% of our customers rating us as ‘Excellent’ or ‘Good’ and we want to keep it that way!

Your views make a difference to the service we deliver and we value your feedback. If you’d like to share your experience of A-Plant please tell us about your experience. In return we will put you into a draw to win £50 worth of high street vouchers*. 

*Terms & Conditions

  • One winner will be chosen from a random draw of entries, from all questionnaires received during the previous three months 
  • Prize draw will take place every three months 
  • The winner will be notified via email/post/phone, using the contact details provided, if permission has been given to be contacted
  • The prize is non-exchangeable, non-transferable and is not redeemable for cash or other prizes 
  • Ashtead Plant Hire Company reserves the right to alter the Terms and Conditions or cancel the promotional offer at any time